FAQs

1. How can I make a booking?

You can book a tour, hotel, or flight easily through our app or website. You can also call 7237 for bookings.

2. Can I make an online booking?

Yes, you can easily make an online booking of your tour, hotel, or flight through Mosafir app or by visiting Mosafir.pk on your web browser.

3. How to subscribe to this service?

Users can subscribe to the Mosafir service in 3 ways:

Send SMS ‘SUB’ to 7237.

Call 7237 and subscribe by dialing 1.

Mobile App: Download Mosafir mobile app from Play Store/App store and register.

4. How to unsubscribe from Mosafir service?

Users can unsubscribe from our service in 2 ways:

Send SMS ‘UNSUB’ to 7237.

Call 7237 and unsubscribe by dialling 6.

Standard Data Charges apply as per 

Rs. 5.02 +tax/day for all Prepaid subscribers.

Rs. 40 +tax/day for all Postpaid subscribers.

6. What will I get from subscribing to Mosafir services?

You can get the latest travel advisory, travel-related News Alerts, destination info, and exclusive discounts and deals on tours, hotels, and flights.

Yes, the SMS service is for both jazz and warid; prepaid and postpaid users.

Mosafir is a travel-tech platform which enables you to learn about travel and tourism across the globe with facilities like easy flight, hotel, tour booking and expert travel advisory.

Yes, Mosafir is a tourism come tech platform that gives you the ultimate travel experience with expert travel advisory, convenience, and comfort.

10. How to book a flight using Mosafir?

Visit Mosafir.pk and then click flight, enter your dates and location/airport, a list of flights will appear as per your entered requirements. Choose which suits you best. Or Dial 7237 for booking and further details.

11. What information is required while booking a flight using Mosafir?

Passport/CNIC number, passport/CNIC expiry date, Full Name as per identification document, date of birth, mobile number and email address.

12. How can I get to know the pricing details of flights?

Visit Mosafir.pk and click on hotels, we have a range of flights available with different price ranges mentioned with each flight. Choose the one which suits you best.

13. How will I get my booking details and ticket?

You will receive booking details and an e-ticket via email and can download via Mobile app or website.

14. What is an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to pas-sengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.

15. How will I get my e-ticket details?

Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 2 hours of making your booking with Mosafir, please call our helpline 7237.

16. Is it necessary to carry my e-ticket with me?

Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Mosafir.pk. If you fail to present a copy of your e-ticket, Mosafir will not be held responsible if the Airline does not issue a boarding pass or disallows you from traveling.

17. How do I get a refund after canceling my ticket or reservation?

In case of no-show or canceled bookings, you shall be required to make requests for any valid and applicable re-funds, as per the defined policies. No refund would be payable for any requests made after the expiration of Ticket check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited. The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

18. How to book a room in a hotel using Mosafir?

Open Mosafir app and click hotel, enter your tentative dates and location, a list of hotels will appear as per your entered requirements. Choose which suits you best. Or Dial 7237 for booking via Mosafir helpline.

19. In which areas does Mosafir offer hotels?

We have a wide range of hotels available on our platform all across the country.

20. Do I need to carry any documents while checking in Hotels?

It is recommended to keep your CNIC with you while checking In Hotels.

21. How can I get to know the pricing details of hotels?

Open Mosafir app and click on hotels, we have a wide range of hotels available with different price ranges. Choose the one which suits you best.

22. How to book a tour from Mosafir?

Open Mosafir app and click on trips, enter your dates and location, a list of tours will appear as per your en-tered requirements. Choose the best option available for you.

23. Do you organize customized tours too?

Yes, Mosafir provides customized tours as per customers’ requirements.

24. Which modes of payment are available for bookings?

Mosafir accepts payment via Jazz cash Wallet, Credit/Debit Card, Jazz Cash Counters and online payment transfer via internet/ATM banking. Mosafir platform processes payments through an online gateway system which enables safe and secure transactions powered by Mobilink Bank (Jazz Cash).